Receptionist 

Sprigg-Novak Law Firm, PLLC
Dallas, Texas

About Sprigg-Novak Law

Sprigg-Novak Law is a dynamic civil litigation firm with 30+ years of combined experience and thousands of court appearances at all levels. We handle a diverse range of cases, including real estate disputes and business litigation matters. Our attorneys are known for being prepared, tenacious, and committed to honest communication with clients. We cultivate long-term relationships and pride ourselves on being our clients' first call when legal issues arise.  Our firm is committed to our community causes and actively supports Young Life, the North Texas Food Bank, the National Kidney Foundation and others.

The Role

As our Receptionist, you'll be the first voice clients hear when they reach out during some of the most stressful times in their lives. This isn't just about answering phones—you'll play a critical role in helping people feel heard, understood, and confident that they've reached the right place for help.  Don’t worry about what to ask callers: we will provide you with a set of questions and a checklist to help you structure the conversation so we can quickly identify the person’s needs and how we can help them.

Every day brings variety. One call might be from a property owner facing an unexpected tenant dispute, the next from a business owner dealing with a breach of contract, followed by someone navigating post-foreclosure issues. You'll quickly learn about fascinating areas of law while helping real people solve real problems.

What You'll Do

• Conduct initial intake interviews using our checklist system to gather essential information about each caller's legal matter
• Schedule consultations efficiently, matching client needs with attorney availability
• Manage front office operations including greeting in-person visitors, handling correspondence, and maintaining a professional, welcoming environment
• Coordinate with attorneys to ensure they have the information they need before consultations
• Handle some administrative tasks that keep our practice running smoothly
• Communicate leads to our marketing team and handle basic statistics on calls.

Who You Are

• Professional and poised 
• Naturally empathetic and patient with the ability to put people at ease, even when they're frustrated or upset
• An excellent communicator who listens carefully and asks the right questions
• Detail-oriented and comfortable following procedures while also thinking on your feet
• Tech-savvy with experience using office software and the ability to learn new systems quickly
• Discretion personified – you understand the critical importance of confidentiality in a law firm setting

What We Offer

• Comparable benefits including generous paid time off
• A professional, collegial work environment
• Opportunity to work with experienced attorneys who value their support team
• The satisfaction of making a real difference in clients' lives every day

This is an in-office position.  We are currently building out our new suite to be finished by Mid-December.